Support

How does TrackSpeed work?

TrackSpeed uses the phone camera to record an automatic crossing at a configured timing line. The result can include reviewable crossing evidence so you can check the event after the rep. Read the measurement guide.

Do I need special equipment?

Solo Laps records repeated crossings at one camera line. Separate start and finish positions use connected phones.

What phone models are supported?

TrackSpeed requires iOS 17 or later. For best performance, we recommend models with 120fps camera support.

How accurate is the timing?

TrackSpeed is designed for high-precision, repeatable training timing. Result quality depends on measured distance, stable placement, visibility, device conditions, and a consistent start protocol. It is not certified official competition timing. Read the measurement guide.

Can I use TrackSpeed for official competitions?

TrackSpeed is designed for training and unofficial timing. For official competitions, please use certified timing equipment as required by your sport's governing body.

How do I connect two phones together?

Create or join the same session and wait for every gate to be ready. Supported nearby connections can time locally without internet. Wi-Fi Aware requires compatible hardware and software; Bluetooth is another supported connection option. Cloud features need connectivity.

How do I cancel my subscription?

Subscriptions are managed through your Apple ID. Go to Settings → [Your Name] → Subscriptions → TrackSpeed → Cancel Subscription.

The app isn't detecting crossings

• Ensure good lighting - the camera needs to clearly see the athlete
• Position the phone so the athlete passes perpendicular to the camera view
• Make sure the athlete's torso is visible in the frame
• Try using a higher FPS setting (60 or 120fps) in settings

Two devices won't connect

• Ensure both devices have WiFi and Bluetooth enabled
• Bring the phones closer for initial setup, then verify readiness at your gate positions.
• Try closing and reopening the app on both devices
• Make sure both devices are running the latest version of TrackSpeed

The app is running slow or getting hot

• Remove any phone case to help with cooling
• Avoid direct sunlight on the device
• Close other apps running in the background
• Take breaks between timing sessions